Premier Field Engineer (PFE) – SQL – Microsoft Israel
Location: MS Israel - Raanana
Description
Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.
Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.
Experience / Education requirements
• Min. 6 -8 years experience supporting enterprise customers on Microsoft SQL Server
• BA or BSc Degree
• Experience in dealing with “hotsites”
• MCSD or MCDBA qualification
Responsibilities
• Maintain and execute Service Delivery Plan for a customer SQL environment to bring it to a healhty state and keep it healthy.
• Deliver proactive onsite support and knowledge transfer to the customer.
• Drive on preventing incidents during your customer visits.
• Deliver SKU services and customized workshops.
• Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.
• Deliver reactive onsite support when requested.
• Assist with other support incidents within the Global Technical Support Center (GTSC) where possible.
Partnerships & Interdependencies
Key relationships & partnerships that will have to be developed and maintained with :
• External
o Premier Customers
• Internal
o GTSC Team
o MS Israel Services Team
o MS MEA Services Teams
Qualifications
Communication Skills: Exceptional communication skills expected in this role: Technical Writing skills, Presentation/Training skills
Customer Service Skills: Exceptional Responsiveness to customers: Outstanding demonstrated ability in developing strategic ongoing customer relationships, gaining trust and respect for the company.
Technical Abilities:
• Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs.
• Possesses deep technical expertise in SQL Server 2005.
• Solves complex technical problems through sound, creative troubleshooting.
• Examines possible workarounds and escalates as required.
• Is expected to identify customer opportunities for proactive delivery offerings.
• Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Also demonstrates the ability to identify & escalate non-routine bugs.
• Is expected to participate in the evolution of proactive service offerings, having an overall impact on the advancement of the Service Catalogue.
In addition:
• Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Also demonstrates the ability to identify & escalate non-routine bugs.
• Is expected to participate in the evolution of proactive service offerings, having an overall impact on the advancement of the Service Catalogue.
• Possesses deep technical expertise in all parts of SQL Server.
• Is a recognized expert in the troubleshooting / debugging of complex issues sometimes involving multiple technologies.
sivanm@microsoft.com
Location: MS Israel - Raanana
Description
Through trusted advisor relationships and through the optimization and successful implementation of technology, Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products.
Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft.
Experience / Education requirements
• Min. 6 -8 years experience supporting enterprise customers on Microsoft SQL Server
• BA or BSc Degree
• Experience in dealing with “hotsites”
• MCSD or MCDBA qualification
Responsibilities
• Maintain and execute Service Delivery Plan for a customer SQL environment to bring it to a healhty state and keep it healthy.
• Deliver proactive onsite support and knowledge transfer to the customer.
• Drive on preventing incidents during your customer visits.
• Deliver SKU services and customized workshops.
• Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge.
• Deliver reactive onsite support when requested.
• Assist with other support incidents within the Global Technical Support Center (GTSC) where possible.
Partnerships & Interdependencies
Key relationships & partnerships that will have to be developed and maintained with :
• External
o Premier Customers
• Internal
o GTSC Team
o MS Israel Services Team
o MS MEA Services Teams
Qualifications
Communication Skills: Exceptional communication skills expected in this role: Technical Writing skills, Presentation/Training skills
Customer Service Skills: Exceptional Responsiveness to customers: Outstanding demonstrated ability in developing strategic ongoing customer relationships, gaining trust and respect for the company.
Technical Abilities:
• Accountable for root cause analysis, prevention and knowledge transfer, identifies routine bugs.
• Possesses deep technical expertise in SQL Server 2005.
• Solves complex technical problems through sound, creative troubleshooting.
• Examines possible workarounds and escalates as required.
• Is expected to identify customer opportunities for proactive delivery offerings.
• Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Also demonstrates the ability to identify & escalate non-routine bugs.
• Is expected to participate in the evolution of proactive service offerings, having an overall impact on the advancement of the Service Catalogue.
In addition:
• Handles difficult cases, involving broad & complex technical skills for two or more technical specialties. Also demonstrates the ability to identify & escalate non-routine bugs.
• Is expected to participate in the evolution of proactive service offerings, having an overall impact on the advancement of the Service Catalogue.
• Possesses deep technical expertise in all parts of SQL Server.
• Is a recognized expert in the troubleshooting / debugging of complex issues sometimes involving multiple technologies.
sivanm@microsoft.com
